Money-Back Guarantee
We are confident you’ll be satisfied with your purchase. However, if you’re not completely happy with your medical ebook for any reason, we offer a 100% money-back guarantee.
Here’s how it works:
- You have 21 days from the date of purchase to request a refund.
- To initiate a refund, please contact us at contact@medinfogems.com.
- Let us know the title of the ebook you purchased and the reason for your dissatisfaction (optional).
- Once we receive your request, we’ll process your refund instantly. The refund will be issued to the original payment method used for the purchase.
Please note:
- This guarantee applies to the purchase price of the ebook only.
- Refunds are only available for the first purchase of an ebook. Subsequent purchases of the same ebook are not eligible for refunds.
By purchasing an ebook from us, you agree to these terms.
Additional Considerations:
- You may want to specify a shorter refund window for medical ebooks, considering the fast-changing nature of medical information.
- Consider offering an exchange for a different ebook instead of a full refund, especially if the customer is unsatisfied with the content but appreciates the format.
- Clearly outline how customers can access the ebooks after purchase (e.g., download link, login credentials).